Terms & Conditions

Last updated October 26, 2026

These terms are an agreement between you (the business that opens a BookinPro workspace) and Vertex Services, the company behind BookinPro ("we", "us"). By creating a workspace, starting a free trial or subscribing, you agree to them. Please read them; they are written to be clear.

1. What BookinPro is

BookinPro is online software for booking and running appointment-based businesses: a booking website for your customers, a calendar and staff app for your team, customer records, text and email notifications, reports and related tools. We host it; you use it through a web browser or the installed app.

2. Your account

• You must be at least 18 and authorized to act for your business.
• You are responsible for everyone you give a login to, and for keeping passwords private. Tell us right away if you think an account has been misused.
• You must give accurate business and contact details and keep them current.

3. Free trial

4. Subscription and billing

• Subscriptions are month to month at the plan price shown at checkout. The first month is charged when you subscribe; after that, your card is charged automatically on the same day each month until you cancel.
• By subscribing you authorize us to charge your card for the monthly plan price plus any usage charges below. You agree to keep a valid card on file.
• Text messages: each plan includes a monthly number of text messages. Messages beyond that are charged at the overage rate shown in your Billing settings, added to the next monthly charge.
• We may change prices with at least 30 days' notice by email. A change applies from your next billing date after the notice.
• If a charge fails we will retry and email you. If it keeps failing the workspace may be paused until payment is made.
• Prices are in US dollars and exclude any taxes we are required to collect.

5. Cancelling

You can cancel any time from Settings → Billing, or by emailing info@bookinpro.app. Cancelling stops future charges; the month already paid for runs to its end and is not refunded. You can export your customer and appointment data before the workspace closes.

6. Your data

• Your business data, your customers' details and your appointments belong to you. We use them only to provide the service, keep it secure and support you.
• Each business's data is kept separate from every other business on BookinPro.
• We keep backups and can restore the service to a recent point in time if something goes wrong on our side.
• You are responsible for having the right to store your customers' details with us and for telling your customers how you use their information.

7. Text messages and email

BookinPro sends confirmations, reminders and other messages on your behalf. You agree to:

• send messages only to customers who booked with you or agreed to receive them, and honor opt-outs (BookinPro stops texting a number that replies STOP or opts out);
• not use the service for unsolicited marketing, spam, or anything illegal;
• follow the laws that apply to your messages, including the TCPA and CAN-SPAM in the United States.

8. Acceptable use

Do not try to break into, overload or copy the service, use it for another business without a workspace, upload harmful code, or use it in a way that harms other users or BookinPro. We may suspend a workspace that does.

9. Availability and support

We work to keep BookinPro available around the clock, but no online service is perfect: there may be maintenance windows and occasional outages. Support is by email at info@bookinpro.app or by phone at (832) 630-1000 during business hours (Central time).

10. Limits of our responsibility

BookinPro is provided as is. To the extent the law allows, we are not responsible for lost profits, lost bookings or indirect damages, and our total responsibility for any claim is limited to the amount you paid us in the three months before the claim. Nothing here limits responsibility that cannot be limited by law.

11. Changes to these terms

We may update these terms. If a change matters to you, we will email the workspace owner at least 30 days before it takes effect. Continuing to use BookinPro after that means you accept the change.

12. Governing law

These terms are governed by the laws of the State of Texas, United States. Any dispute will be handled in the courts of Harris County, Texas.

13. Contact

BookinPro · info@bookinpro.app · (832) 630-1000 · Office address